Faqs
FREQUENTLY ASKED QUESTIONS (FAQ)
ORDERS & SHIPPINGHow long does it take to process my order?
Orders are typically processed within 1–3 business days before shipping. Processing times may be slightly longer during high-volume releases or promotions.
How long does shipping take?
Shipping times vary by location. Most orders arrive within 3–7 business days after processing. Tracking information will be provided once your order ships.
Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping rates and delivery times are calculated at checkout.
RETURNS & EXCHANGESWhat is your return policy?
We accept returns on unworn, unused items within 14 days of delivery. Items must be in original condition with tags attached.
Do you offer exchanges?
Exchanges are handled on a case-by-case basis depending on product availability. Please contact us before returning an item.
Are sale items final?
Yes. All sale or discounted items are final sale and not eligible for return or exchange.
PRODUCTS & SIZINGHow do your shirts and hoodies fit?
Our apparel features a modern streetwear fit. For a relaxed or oversized look, we recommend sizing up. Check the size guide on each product page for exact measurements.
Are your designs limited edition?
Some designs are released in limited quantities and may not be restocked. Once they sell out, they’re gone.
Will you restock sold-out items?
Restocks are not guaranteed. Follow us on social media or sign up for email updates to stay informed on new drops.
QUALITY & CAREHow should I care for my apparel?
To maintain quality:
Wash cold
Turn garments inside out
Air dry or tumble dry low
This helps preserve prints and fabric integrity.
What materials do you use?
We use premium fabrics selected for comfort, durability, and everyday wear. Material details are listed on each product page.
BRAND & GENERALWhere are you based?
Dioso Customs is an independent streetwear brand operating online.
Do you collaborate with other brands or artists?
We’re always open to creative collaborations. For inquiries, contact us through the website.
How can I contact customer support?
You can reach us through the Contact page or by emailing our support team. We aim to respond within 24–48 business hours.